What is your Return Policy?
All regularly stocked items may be returned with a 20% restocking fee, plus all applicable return shipping fees, if the item has not been used. In order for any return to be accepted, it must be returned within 30 days from the day you received your order. No refunds or returns are available after 30 days of receiving your order. The original shipping and handling charges are non refundable. You must get authorization prior to returning items. Any items returned without authorization will not receive credit.
Returned product(s) must be in the original condition free of any scratches, scrapes, dents, or debris. Returned products that are not in “new condition” will not be accepted and credit to your credit card will not be issued. Should you require that the products be returned to you, all applicable freight charges will be at applied.
To request a return, please login to your account and click the "Product Returns" link on the left hand side of the page. Hoods, fans, motors, specialty filters, soak tanks, curved access doors, plastic, duct spinners, cleaning agents, PCU filters plus some other items are not returnable. Please see item listing to confirm. Refused orders will not be credited and may be charged return shipping costs.