Orders are processed through our website and guaranteed 100% secure using the highest standards in payment card security. You can start to place an order by finding the product you want and clicking the “add to cart” button.
When you’re done shopping and ready to check out, click the “Checkout” button in the very top right corner of the website. From here you can review your order, adjust quantities, and estimate shipping if needed.
Next, click the “Proceed to Checkout” button, enter your shipping and billing information, and then you’re all done!
Transactions can be declined for several reasons. Most of the time it’s due to an incorrect credit card or CVV number being entered. Other reasons include insufficient balance on the credit card or the address on file not matching with the address entered during checkout.
If you’re transaction is declined, and you find that everything is correct (card number, CVV number, card balance and available funds, etc.) then please contact customer service at 877-394-9731 and we will look into the exact reason for the declined transaction and help get your order processed.
Register! This will save you from entering your billing and shipping information each time you place an order. You will also be able to view your order history and quickly duplicate orders if needed.
Setting up an account is very easy. Just click the “Login” button in the top right corner of the website and enter your information.
Pricing and Billing
All regularly stocked items may be returned with a 20% restocking fee, plus all applicable return shipping fees, if the item has not been used. In order for any return to be accepted, it must be returned within 30 days from the day you received your order. No refunds or returns are available after 30 days of receiving your order. The original shipping and handling charges are non refundable. You must get authorization prior to returning items. Any items returned without authorization will not receive credit. Returned product(s) must be in the original condition free of any scratches, scrapes, dents, or debris. Returned products that are not in “new condition” will not be accepted and credit to your credit card will not be issued. Should you require that the products be returned to you, all applicable freight charges will be at applied. To request a return, please login to your account and click the "Product Returns" link on the left hand side of the page. Hoods, fans, motors, specialty filters, soak tanks, curved access doors, plastic, duct spinners, cleaning agents, PCU filters plus some other items are not returnable. Please see item listing to confirm. Refused orders will not be credited and may be charged return shipping costs.
Yes! You can find installation instructions and videos within the product page under the “videos” or “downloads” tab. You can also find installation videos in our Video Gallery and on our YouTube channel.
If you need installation instructions for a product, and you don’t find it on our website, give us a call or shoot us an email. We’ll do our best to get the information for you immediately.
We get this question all the time! Fortunately, it’s very easy. Industry standard sizes are ordered with the vertical (top to bottom) length FIRST and the horizontal (left to right) length second.
Also, this is very important, be sure to ROUND UP to the nearest ½’ when ordering. Standard hood filter’s actual dimensions are ½” less than the stated size.
We have several resources to help choose the right size of hood filter and the number of filters needed for your hood system: