Here are some helpful tips that might save you some time. If you can't find the answers you're looking for, you may contact our customer service department Monday through Friday between 9am and 5pm Central Standard Time. We will be happy to help you.  

 

Can I Enter My Order Over The Phone?

To ensure your personal information is 100% protected and handled with the highest level of security, we suggest that all orders be placed on our website and processed through our secure server. If you have questions or need someone to walk you through the online ordering process, please feel free to call us.

 

 

How Do I Calculate Shipping Cost?

 

Calculating shipping charges is simple. Just follow these 3 easy steps:

     1. Add the items you would like to purchase to your shopping cart

 

     2. Click on “View or Edit Cart” on the left hand side of the page

 

     3. Enter your zip code in the “Estimate Shipping & Tax” area and click on “Get Rates”

 

The page will then refresh and you'll see rates for UPS Ground.  Please contact us at 1-877-394-9731 for rates on 2nd Day Air and Next Day Air.

 

Most orders will ship within one business day. If you are using UPS Ground, we recommend that you plan on 7-9 business days from the time you place your order. This will account for any possible delays in shipping or processing. Your order may arrive much earlier, but we always strive to “under promise and over deliver”.

 

If you need to find your tracking number, or check on the status of your order, please email us at orders@hoodfilters.com.

You can reach us Monday through Friday from 10am to 4 pm CST at 877.394.9731. Any messages left after normal customer service hours will be returned the next business day.

 

 

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